Pure, elegant and fruit driven, Art and Soul Riesling is an elegantly styled white wine that captures the essence of the Barossa region.
We ship wine to most places within Australia. With the exception of some regional areas, dry communities and small islands.
FREIGHT PARTNER/TIME FRAME
Your order will be sent via our exclusive freight partner Australia Post and will usually arrive at your delivery address in 3-10 working days.
It’s a good idea to use a delivery address where someone will be between 9am to 5pm. However you can leave instructions on your order when checking out to leave it at the door. If instructions are left, Coffee & Wine Co. take no responsibility for any lost or missing items, and if the delivery driver feels it is not safe a card will be left and the goods taken to your local post office. Cases not collected within 14 days of the initial attempted delivery will be returned to us and a Customer Service agent will contact you to arrange re-delivery and payment of re-delivery fees if required. Please note that we cannot accept instructions to contact you as Australia Post-delivery couriers cannot call before delivery.
BROKEN OR DAMAGED GOODS
Claims for any broken or damaged goods must be reported within 24 hours of delivery either via email. In the event where wine is damaged in transit and a replacement case is to be sent, Coffee & Wine Co. will attempt to send the same case if the product is still in stock. If the wine is out of stock a substitute of equal to or greater quality will be provided and the customer will be informed via email.
If you are not satisfied with the quality of the goods you have received from us please contact us by firstname.lastname@example.org 7 days of receipt of goods. We offer a no risk tasting guarantee, so if you’re not happy with any wines you have purchased, simply send them back at your own cost and we will credit you for the cost of wine, provided that no more than two bottles have been opened and are returned in a saleable condition, To minimise any problems with reselling returned stock all stock must be returned in one month of receiving goods.
If a wine is to be returned please contact Coffee & Wine Co. and our team will happily walk you through the process. All wine should be returned in its original packaging or packed safely to avoid breakage, and a refund or credit will only be applied once the wine has been received in saleable condition by Coffee and wine Co.
Any refunds due will be actioned within 30 days after we were notified of the reason.